At Opaleen, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not, we offer a straightforward refund and return policy.

Returns

1. Return Period: You may return products within 30 days of delivery for a refund or exchange.

2. Condition of Products: To be eligible for a return, the product must be unused, in its original packaging, and accompanied by proof of purchase.

3. Return Process:

   • To initiate a return, please contact us at info@opaleen.com with your order details and reason for return.
   • Once your return is approved, we will provide instructions on how to send the product back to us.

4. Return Shipping:

   • You are responsible for the return shipping costs unless the return is due to a defect or error on our part.
   • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds

1. Refund Eligibility: Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and a credit will automatically be applied to your original method of payment.

2. Processing Time: Refunds will be processed within 5-7 business days after we receive the returned product. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or credit card provider.

3. Non-Refundable Items: Certain items are non-refundable, including:

   • Gift cards
   • Downloadable software products
   • Some health and personal care items for hygiene reasons

Exchanges

1. Exchange Eligibility: If you wish to exchange a product for the same item or a different one, please contact us at info@opaleen.com. Exchanges are subject to product availability.

2. Exchange Process:

   • Once your exchange is approved, we will provide instructions on how to proceed with the exchange.
   • The exchange process will begin once we have received and inspected the returned product.

Damaged or Defective Items

1. Reporting Damaged or Defective Items: If you receive a damaged or defective item, please notify us immediately at info@opaleen.com with your order details and photos of the damaged or defective item.

2. Resolution: We will work with you to resolve the issue, whether it involves sending a replacement product or issuing a refund.

Contact Us

If you have any questions about our Refund and Return Policy, please contact us at:

Email: info@opaleen.com