Free shipping
After you complete checkout, your order enters our processing queue. Processing typically takes 3 business days. Once processed, your package will be promptly shipped and delivered within 14 working days.
Please note that delivery times may vary depending on the courrier, but we aim to ensure your package arrives within the standard shipping timeframe.
Yes, we offer a 30-day return and exchange policy. The product must be unused, in its original packaging, and accompanied by proof of purchase. Please contact us at info@opaleen.com to initiate a return or exchange.
If you receive a damaged or defective product, please contact us immediately at info@opaleen.com with your order details and photos of the damaged or defective item. We will work with you to resolve the issue, whether through a replacement or refund.
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on the carrier’s website. If you have any issues tracking your order, feel free to contact us at info@opaleen.com.
We will be able to change the delivery address before your order is shipped. Once your order has been shipped, your delivery address cannot be changed. Please contact us at info@opaleen.com for any changes.
All orders sent to the wrong address will be the responsibility of the customer, and in no case of Opaleen. No refund will be possible. The customer will have to place a new order to receive his articles.
You can modify or cancel your order before it is prepared and shipped. Once your order has been shipped, no changes can be made. Please contact us at info@opaleen.com if you need more information.
Need help? We’re here for you! Feel free to contact us anytime at info@opaleen.com for quick assistance and friendly service. We’re committed to providing you with the best service, so don’t hesitate to reach out. Your satisfaction is our top priority!
